The following booking conditions cover all bookings with Arctic Advanced, whether you book through the company’s website, phone, or through our website unless otherwise stated. The contract between Arctic Advanced and all traveling members will only be valid after the buyer has accepted our Terms & Conditions and Activity Iceland has received the confirmation fee. By completing a reservation through our website, phone or email, you acknowledge and agree to have read, understood, and have agreed to the terms and conditions set out here below.
These terms & conditions may be amended from time to time, and apply to all our services.
Arctic Advanced disclaims responsibility for any loss, damage, accidents, or sickness that might occur during our tours. The same applies for any changes in tour schedule, itinerary due to weather, strikes or any other irregularity outside Arctic Advanced’s control.
Arctic Advanced reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.
Arctic Advanced reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damage, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Arctic Advanced’s operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.
Bookings for individuals can be done on-line through our website or email. If any problems are encountered while booking please send an email to firstname.lastname@example.org or email@example.com. Group bookings can be made by e-mail.
Terms of Payment
• Online bookings: When booking online using our booking engine you pay the full amount in the last step of the booking process.
• Bookings via email: For private tours and for any kind of tailor made tour(s), booked via email with the help of our sales team, the following applies:
A deposit of one third of the total tour or package price is needed to confirm your booking.
The balance should reach Arctic Advanced at least one month before arrival.
• We accept Visa, MasterCard, and electronic bank transfers.
Validity of Prices
All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Arctic Advanced reserves the right to modify prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside Arctic Advanced’s control.
Any eventual changes in rates will not be made with less than 4 weeks’ notice prior to arrival.
After the invoice has been issued and paid for, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Arctic Advanced will absorb an amount equivalent to 2% of the package price. Amounts that exceed the 2% will be charged and clients will be entitled to cancel their booking with a refund according to the cancellation refund schedule (below) if the surcharge exceeds 15%.
Outstanding balance (if settled in EUR or USD) can be modified at prevailing foreign exchange rate.
All cancellations must be made in writing (e-mail for instance) and must be confirmed by Arctic Advanced in return, in conformity with business practices within the Icelandic travel industry.
We strongly recommend that our clients purchase comprehensive travel insurance to cover possible needs of cancellation.
If a volcanic eruption in Iceland keeps you from getting to Iceland, you will get a full refund.
If Arctic Advanced cancels your tour you get a full refund.
Cancellations of private day-tours:
• Less than 24 hours – No refund
• More than 24 hours – 100% refund minus 5% handling fee
In the events where you are prevented from getting to Iceland due to e.g strikes or health issues, Arctic Advanced would work to pass through reasonable refund, there is no guarantee that it would exceed above cancellation terms. It is therefore strongly recommended that our clients purchase travel insurance which will cover unforeseen circumstances which are outside of Arctic Advanced’s control.
Residents of EEA Member Countries should not forget to bring their European Health Insurance Card (EHIC).
Currency & VAT
Please note that all prices for the services provided by Arctic Advanced, or any third-party supplier, are in the company’s local currency, Icelandic Krona (ISK). Arctic Advanced cannot be held responsible for currency fluctuations and/or additional fees outside of their control that may be applied, such as bank transfer fees, credit card fees, etc. VAT is included in all the prices quoted.
The final price of your local currency will depend on the currency conversion offered by your credit card provider or bank at the date of the transaction. The same applies on refunds.
Comments or complaints
Arctic Advance’s goal is to provide solid and professional customer service. Should our clients be for any reason dissatisfied with the service provided, either by us or by our co-operation partners, we wish to hear about such as soon as any incident arises. Should our client be unable to do so at the time, we request that this is done as soon as possible by e-mail, not more than 10 days after departure from Iceland. If complaints have not been placed within that time frame, compensation rights may be jeopardized.
If you want to comment on our tours we welcome you to send us a line. If you for some reason are not satisfied with our services please contact us as soon as possible. You can either send an e-mail to firstname.lastname@example.org or write us a letter to our head office at Dragáls 10, 110 Reykjavik, Iceland.
Alcohol and Drugs
Arctic Advanced reserves the right to refuse participation to any customer if they are believed to be under the influence of alcohol, or other intoxicants. In such circumstances, no refund will be given.
The tour guides are well within their right, provided by their employer, to refuse participation to any customer, whose conduct, manner or behavior, is likely to offend, upset, or put other passengers in danger. In such cases, no refund will be given.
All personal information will be strictly confidential and will not be given or sold to a third party.
Governing law / Jurisdiction
These Terms and Conditions are in accordance with Icelandic law.
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